# From license plate to the right part, without portal-hopping Case study · Commerce · Leiria · In progress At an auto parts business in Leiria, finding the right reference takes up a significant part of customer service. We are building a tool that brings the vehicle, request, part, price, and stock into one workflow. ## The context An auto parts shop with a counter and deliveries, working with dozens of suppliers. Each supplier has its own B2B portal with its own login, and the same part exists in several brands, at different prices, scattered across those portals. ## The problem The customer arrives with a license plate and a rough description ("the front bearing", a photo, a noise). Getting to the right reference takes experience, time, and patience: identify the vehicle, navigate technical catalogs, then compare price and stock portal by portal. All while the customer waits. ## What we are building A counter tool that takes the license plate and request, identifies the vehicle, and searches for compatible references. The goal is to show brand, price, and availability in one table. The operator confirms the choice and places the order. - From license plate to exact vehicle identification - Interprets the request to find the relevant part category - Searches technical catalogs and supplier portals - Compares brand, reference, price, and availability - The first integration with the main supplier is in development ## The goal - Measure the time needed to identify each part - Reduce dependence on undocumented knowledge - Increase the number of suppliers compared for each request - Shorten counter waiting times without removing the operator's decision ## Does your company's critical knowledge depend on one person? On the first call, we identify what can be documented and supported by software. [Book a call](https://calendar.app.google/wzfT51cBvNT5i3x86) · --- FunnySoft · Forward Deployed Engineering · Leiria, Portugal João Paulo Santos, sole trader. Trade name FunnySoft. Tax number 239506308. Registered office: Leiria, Portugal. +351 916 439 451 · Call to the national mobile network If you have a consumer dispute, you can use [CNIACC](https://www.cniacc.pt). [Electronic complaints book](https://www.livroreclamacoes.pt/Inicio/)