# Software and AI that take manual work off your team. FunnySoft · Forward Deployed Engineering · Leiria We step into the process, build with the people who use it, and remain accountable after launch. ## The problem is rarely a lack of technology. - An expensive system the team works around with Excel spreadsheets. - An AI project that never made it past the demo. - A vendor who delivered, invoiced, and stopped answering. Software isn't what's missing. What's missing is someone who stays until it works. ## WhatsApp is answered even when the front desk is busy. In production · Clinic in Leiria An assistant checks the schedule, books and reschedules appointments, and manages the waitlist. The team follows every conversation and takes over whenever needed. [See how it works →](https://www.funnysoft.pt/en/case-studies/physiotherapy-clinic.md) Led by João Paulo Santos, who is also AI Lead for Voltimum's AI platform across 16 European markets. ## How we work We work with the people who know the process and test each decision in day-to-day operations. 1. **We embed**: We observe the work with the people who do it every day. 2. **We learn the process**: We find where time is lost, tasks repeat, and information breaks down. 3. **We build with you**: We deliver a first version focused on one problem and test it with the people who will use it. 4. **We take on operations**: We monitor, fix, and improve the system after launch. ## What we build Three types of solution for problems that appear across different industries. - **[AI agents](https://www.funnysoft.pt/en/services/ai-agents.md)**: Customer service, bookings, and request triage, with clear rules and human oversight. - **[Process automation](https://www.funnysoft.pt/en/services/process-automation.md)**: Quotes from drawings and specs, order management, reports without manual work. - **[Custom software](https://www.funnysoft.pt/en/services/custom-software.md)**: Portals, platforms, and internal tools adapted to the way your company works. One lead engineer stays accountable from the first conversation through day-to-day operations. [Delivered work and work in progress](https://www.funnysoft.pt/en/case-studies.md): We publish the problem, project status, and authorized results. We keep client company names private. ## Frequently asked questions If your team repeats the same task every day, works around its software, or waits for information, we can start there. ### What if we need support afterwards? We define maintenance in the proposal. When we operate the system, we handle monitoring, updates, and fixes through agreed support channels. ### Is one person enough? A lead engineer owns the project. We set the scope and schedule around that capacity and identify any specialist support in the proposal. ### How much does it cost? Once we understand the process, we propose a fixed scope and price. If the scope changes, we agree on the cost before doing additional work. ## Let's talk about the process you want to improve. On the first call, we assess the process, its impact, and whether a deeper diagnosis is worthwhile. [Book a call](https://calendar.app.google/wzfT51cBvNT5i3x86) · --- FunnySoft · Forward Deployed Engineering · Leiria, Portugal João Paulo Santos, sole trader. Trade name FunnySoft. Tax number 239506308. Registered office: Leiria, Portugal. +351 916 439 451 · Call to the national mobile network If you have a consumer dispute, you can use [CNIACC](https://www.cniacc.pt). [Electronic complaints book](https://www.livroreclamacoes.pt/Inicio/)