AI
agents
Customer service, bookings, and request triage, with clear rules and human oversight.
- Piece
- 01 / 03
- Solves
- front desk and triage
- Materials
- AI · WhatsApp · human oversight
FunnySoft · Forward Deployed Engineering · Leiria
Software and AI
that take manual work off your team.
We step into the process, build with the people who use it, and remain accountable after launch.
Room 02 · The problem
The problem is rarely a lack of technology.
- 01An expensive system the team works around with Excel spreadsheets.
- 02An AI project that never made it past the demo.
- 03A vendor who delivered, invoiced, and stopped answering.
Software isn't what's missing. What's missing is someone who stays until it works.
In productionClinic in Leiria
WhatsApp is answered even when the front desk is busy.
An assistant checks the schedule, books and reschedules appointments, and manages the waitlist. The team follows every conversation and takes over whenever needed.
Led by João Paulo Santos, who is also AI Lead for Voltimum's AI platform across 16 European markets.
How we work
We work with the people who know the process and test each decision in day-to-day operations.
Room 03 · The method
We embed
We observe the work with the people who do it every day.
We learn the process
We find where time is lost, tasks repeat, and information breaks down.
We build with you
We deliver a first version focused on one problem and test it with the people who will use it.
We take on operations
We monitor, fix, and improve the system after launch.
What we build
Three types of solution for problems that appear across different industries.
Room 04 · The pieces
AI
Process
automation
Quotes from drawings and specs, order management, reports without manual work.
- Piece
- 02 / 03
- Solves
- quotes and reports
- Materials
- drawings · specs · data
Custom
software
Portals, platforms, and internal tools adapted to the way your company works.
- Piece
- 03 / 03
- Solves
- internal tools
- Materials
- supported technology · managed service
We start with the problem. The technology comes afterwards.
Room 05 · One person
One lead engineer stays accountable from the first conversation through day-to-day operations.
Room 06 · Before we talk
If your team repeats the same task every day, works around its software, or waits for information, we can start there.
What if we need support afterwards?
We define maintenance in the proposal. When we operate the system, we handle monitoring, updates, and fixes through agreed support channels.
Is one person enough?
A lead engineer owns the project. We set the scope and schedule around that capacity and identify any specialist support in the proposal.
How much does it cost?
Once we understand the process, we propose a fixed scope and price. If the scope changes, we agree on the cost before doing additional work.
Final room · The conversation
Let's talk about the process you want to improve.
On the first call, we assess the process, its impact, and whether a deeper diagnosis is worthwhile.