Case study · Commerce · LeiriaIn progress
From license plate to the right part, without portal-hopping
At an auto parts business in Leiria, finding the right reference takes up a significant part of customer service. We are building a tool that brings the vehicle, request, part, price, and stock into one workflow.
The context
An auto parts shop with a counter and deliveries, working with dozens of suppliers. Each supplier has its own B2B portal with its own login, and the same part exists in several brands, at different prices, scattered across those portals.
The problem
The customer arrives with a license plate and a rough description ("the front bearing", a photo, a noise). Getting to the right reference takes experience, time, and patience: identify the vehicle, navigate technical catalogs, then compare price and stock portal by portal. All while the customer waits.
What we are building
A counter tool that takes the license plate and request, identifies the vehicle, and searches for compatible references. The goal is to show brand, price, and availability in one table. The operator confirms the choice and places the order.
- 01From license plate to exact vehicle identification
- 02Interprets the request to find the relevant part category
- 03Searches technical catalogs and supplier portals
- 04Compares brand, reference, price, and availability
- 05The first integration with the main supplier is in development
The goal
- 01Measure the time needed to identify each part
- 02Reduce dependence on undocumented knowledge
- 03Increase the number of suppliers compared for each request
- 04Shorten counter waiting times without removing the operator's decision
Does your company's critical knowledge depend on one person?
On the first call, we identify what can be documented and supported by software.